Refund policy

At My Good Dose, your satisfaction and safety are our top priorities. Due to the nature of our supplement products and for hygiene and safety reasons, we do not accept returns or issue refunds on purchases, except in cases where the product arrives damaged or defective.

Defective or Damaged Products

If you receive a damaged or faulty supplement, please contact us within 7 days of delivery. We require clear photographic evidence of the damage to process your request.

Once approved, we will either:

  • Send a replacement, or

  • Issue a full refund to your original payment method or bank account.

Refunds will be processed within 4 to 7 working days from the date your return request is approved.

Items Lost in Transit

While most orders are delivered on time, external factors such as customs inspections or carrier delays may occur.

If your package has not arrived 10 business days after the end of our estimated delivery window, please contact us. We will investigate and, if confirmed lost, issue a replacement or refund.

Refunds for lost items will be processed within 4 to 7 working days after approval.

Returns

We do not accept returns on any supplement products. This policy ensures the health and safety of all our customers.

Lost or Stolen Packages

My Good Dose is not responsible for lost or stolen packages confirmed as delivered to the address provided at checkout. Upon request, we will share delivery confirmation, tracking details, and carrier information to help you follow up with the shipping provider.

Subscription Cancellation Policy

Minimum Commitment:

  • All subscription plans require a minimum commitment of three (3) monthly deliveries before cancellation without any price adjustment is permitted.

  • If you cancel before completing the minimum commitment, a retroactive charge equal to the discount you received on your initial order may be applied (unless waived at our discretion). Please reach out to us if you have any questions.

How to Cancel:

  • You may cancel or modify your subscription at any time via your online account or by contacting us at customer@mygooddose.com

  • To avoid charges for the next billing period, cancel at least 24 hours before your next scheduled renewal date either through the customer portal or via emailing us at customer@mygooddose.com or info@mygooddose.com

Contact Us

If you have any concerns about your order, please contact us at csr@mygooddose.com or info@mygooddose.com and we’ll do our best to support you.